Privacy Policy for Trident Exterior Cleaning ltd
Effective Date: 19/12/2024
At Trident Exterior Cleaning ltd, we are committed to protecting and respecting your privacy.
This privacy policy explains how we collect, use, disclose, and safeguard your personal
information when you use our services, particularly in relation to scheduling window
cleaning appointments.
1. Information We Collect
To provide our exterior cleaning services, we collect the following personal information:
* Contact Information: Name, address, phone number, email address.
* Scheduling Information: Preferred appointment date and time, and any specific
instructions related to the service.
Payment Information: If applicable, credit card or payment details for processing
transactions.
2. How We Use Your Information
We collect and use your personal information for the following purposes:
* To schedule and provide our cleaning services.
* To communicate with you regarding your service bookings.
* To process payments and manage invoicing.
* To comply with legal obligations, such as record-keeping for tax purposes.
3. How We Share Your Information
We respect your privacy and do not sell your personal information. However, we may share
your information with trusted third parties in the following circumstances:
* Website Hosting Company: Your information is stored securely by our website
hosting provider to facilitate service bookings and scheduling through our website.
They have access only to the data necessary for these purposes.
* Accountancy Firm: We share your information with our accountancy firm to help
with tax and financial record-keeping. They are obligated to handle your information
securely and in compliance with relevant laws.
4. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes
outlined in this policy, or as required by law. Once no longer needed, we will securely delete
or anonymise your data.
5. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
* Right to Access: You can request a copy of the personal data we hold about you.
* Right to Rectification: You can request that we correct any inaccuracies in your
personal data.
* Right to Erasure: You can request that we delete your personal data, subject to
certain exceptions.
* Right to Restriction of Processing: You can request that we limit the processing of
your data under certain conditions.
* Right to Data Portability: You can request that we transfer your data to another
service provider in a structured, commonly used format.
* Right to Object: You can object to the processing of your data, under certain
circumstances.
To exercise any of these rights, please contact us at admin@tridentexteriorcleaning.co.uk
6. Security of Your Data
We implement appropriate technical and organisational measures to ensure the security of
your personal data. This includes encryption, secure servers, and limiting access to authorised
personnel.
7. Cookies and Tracking
We may use cookies on our website to enhance your user experience and track interactions.
These cookies do not store personal information and are used solely for improving the
functionality of the website.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be reflected on this
page, and the "Effective Date" at the top of the policy will be updated accordingly. We
encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about how we handle your personal information, or if
you wish to exercise your rights under the GDPR, please contact us at:
Trident Exterior Cleaning ltd
94 Christchurch Drive, Blackwater, Camberley GU17 0HN
admin@tridentexteriorcleaning.co.uk
01276 942 054
By using our services, you acknowledge that you have read and understood this privacy
policy and agree to the collection, use, and sharing of your personal information as described.